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Where Do I Buy a Hot Tub?

So you’re thinking about buying a hot tub, but you don’t know where the best place to purchase a hot tub is. What you’re likely to find as you begin your search is that your hot tub purchasing options include 4main channels: e-commerce sites, big box stores, hot tub shows/events, or local specialty spa dealers. So what’s the difference between these shopping experiences and which one is right for you? That depends on your answers to the following questions:

• How much are you willing to pay?

• What level of quality are you looking for?

• Do you want the seller to install it for you?

• Do you want an experienced, knowledgeable seller?

• What level of customer support are you looking for?

• How long do you want your spa to last?

This fun and informative video can shed a little light on what you can expect from each of these purchase experiences.

Here’s a full breakdown of these options with a little more detail.

E-commerce Sites

In today’s digital age, e-commerce platforms have made it easier than ever to browse and purchase hot tubs from the comfort of your own home. Websites like Amazon, Wayfair, and eBay offer a wide selection of hot tubs at various price points and configurations. These platforms often provide detailed product descriptions, customer reviews, and convenient shipping options, making it convenient for buyers to research and compare different models before making a decision.

What to Keep in Mind

Start by researching different hot tub brands, models, and features to determine what best fits your needs and preferences. Consider factors such as size, seating capacity, jet configuration, energy efficiency, and additional features like lighting and entertainment systems. Hot tub prices can vary widely depending on these factors. Use comparison tools and read reviews from both experts and customers to gain insights into the performance and durability of various models.

Since hot tubs are large and heavy, shipping and delivery logistics are critical considerations. Review the e-commerce site’s shipping policies to understand how the hot tub will be delivered and installed. Keep in mind that your budget should encompass not only the cost of the hot tub itself but also delivery, installation, and any necessary accessories or maintenance supplies as well. 

Protect your investment by ensuring the hot tub comes with a comprehensive warranty. Read through the warranty coverage provided by both the manufacturer and the e-commerce site to understand what is included and for how long. Additionally, familiarize yourself with the return policy in case the hot tub arrives damaged or doesn’t meet your expectations.

Before making a purchase, consider what after-sales support is available. Good customer support can make a significant difference when buying a hot tub online. Look for e-commerce sites that offer responsive customer service via phone, email, or live chat. Reach out with any questions or concerns you may have about specific models, features, or the purchasing process to ensure a smooth and satisfactory experience. Will the e-commerce site assist with installation, maintenance, or repairs? Are there local service providers they can recommend? Knowing what support is available during and post-purchase can provide peace of mind and help you make a more informed decision.

Pros and Cons

Pros

• The convenience of ordering from home

• A wide range of hot tub models, sizes, and features to choose from

• Can easily compare prices across different websites

• Customer Reviews

• Convenient to get your hot tub delivered right to your door

• Accessibility

• Discounts and deals

Cons

• Inability to test out your spa in person

• Depending on the size and weight of the hot tub, shipping costs can be significant

• Some e-commerce websites might not offer installation

• Customer Service might be complicated compared to buying from a local retailer

• Ensuring warranty is valid and dealing with warranty claims may be more challenging

• Risk of damage

• Lack of personalized assistance

Big Box Store

Many big box retailers, such as Home Depot, Lowe’s, and Costco, also carry hot tubs in their inventory. Visiting these stores allows you to see the hot tubs in person, ask questions to knowledgeable staff members, and sometimes even test out the models on display. Additionally, big box stores often offer competitive pricing and financing options, making it easier to find a hot tub that fits your budget.

What to Keep in Mind

Big box stores often carry a wide range of hot tub brands and models, catering to different preferences and budgets. Take the time to explore the various options available, considering factors such as size, seating capacity, features, and price range. One of the biggest advantages of shopping at a big box store is the opportunity to see and touch the hot tubs in person. Take advantage of this by sitting in the tubs, testing the jets, and evaluating the overall comfort and quality. Pay attention to details such as seating layout, jet placement, and construction materials to ensure you’re selecting a hot tub that meets your expectations in terms of comfort and durability. Don’t hesitate to ask staff members for assistance in understanding the differences between models and determining which one best suits your needs.

Hot tubs can be a significant investment, but many big box stores offer financing options to help make your purchase more affordable. Take the time to inquire about financing plans, interest rates, and repayment terms to determine if this option aligns with your budget and financial goals. Be sure to consider any additional fees or charges associated with financing before committing to a plan.

Before making a purchase, inquire about the store’s delivery and installation services for hot tubs. Some big box stores offer convenient delivery options, including curbside delivery, which may include installation and setup. Understand what services are included, any associated fees, and what steps you’ll need to take to prepare for delivery and installation.

Protect your investment by understanding the warranty coverage offered on the hot tubs sold at the big box store. Review the terms and conditions of the warranty to determine what is covered, for how long, and any exclusions or limitations that may apply. Additionally, inquire about any extended warranty options that may be available for purchase to provide added peace of mind.

Pros and Cons

Pros

• Price Competitiveness

• Easily accessible with many locations and online options

• Wide selection of hot tub models, sizes, and features

• Customer service

• Financing options

• Hot tubs purchased from big box stores typically come with manufacturer warranties

• In-Store Displays

Cons

• Staff at big box stores may not have specialized knowledge about every hot tub

• Some big box stores offer assembly and installations services for an additional fee, while others may not

• Limited customization

• Shipping and delivery challenges

• Returning a hot tub can be logistically challenging due to its size and weight

Traveling Spa Shows & Events

Hot tub shows and events are another excellent opportunity to explore a wide range of hot tub models from various manufacturers all in one place. These events are typically held in convention centers or exhibition halls and feature vendors showcasing their latest products. Attending a hot tub show allows you to compare different brands, ask questions directly to representatives, and take advantage of special promotions or discounts exclusive to the event.

What to Keep in Mind

Before attending a traveling spa show, take some time to research the participating brands and familiarize yourself with their products. Look into factors such as size, seating capacity, features, and price range. Having a basic understanding of what you’re looking for will help you narrow down your options and make more informed decisions at the show.

At the spa show, take advantage of the opportunity to compare different hot tub brands and models side by side. Pay attention to factors such as jet configuration, seating layout, insulation, energy efficiency, and overall build quality. Don’t hesitate to ask questions and request demonstrations from representatives to better understand the features and benefits of each hot tub. Be sure to inquire about any show specials, discounts, or incentive. You should also inquire about delivery and installation options. Some brands may offer convenient delivery and setup services, while others may require you to arrange delivery independently.

Pros and Cons

Pros

• Variety

• Special deals

• Expert advice

• Demonstrations

• Comparative shopping

• Immediate availability

• Networking opportunities

Cons

• Limited time

• Crowds

• May require traveling a significant distance to attend

• May not have the opportunity to test soak

• May come with limited warranty coverage and after-sale support compared to buying from a local dealer with a permanent location

• Pressure sales tactics

• Limited customization

Your Local Hot Tub Dealer

For personalized service and expertise, consider visiting a local specialty spa dealer in your area. These dealers often carry high-quality hot tubs from reputable brands and provide knowledgeable staff who can assist you in finding the perfect model for your needs and budget. Additionally, buying from a local dealer offers the advantage of ongoing support, including delivery, installation, maintenance, and repair services.

What to Keep in Mind

Local hot tub dealers are staffed with knowledgeable professionals who can provide expert guidance and answer any questions you may have. Take advantage of their expertise by discussing your preferences, lifestyle, and budget. They can help you navigate the various hot tub models, features, and accessories to find the perfect fit for your needs. One of the biggest advantages of shopping at a local dealer is the opportunity to see and experience the hot tubs in person. Take the time to sit in the tubs, feel the jets, and assess the overall comfort and quality.

Many local hot tub dealers offer customization options to tailor the hot tub to your preferences and lifestyle. From choosing the color and material of the shell to selecting additional features like lighting, sound systems, and water features, you can create a hot tub that reflects your unique style and enhances your relaxation experience. Inquire about the dealer’s delivery, installation, and service offerings for hot tubs. Many dealers provide comprehensive services, including delivery to your home, professional installation, and ongoing maintenance and repair support.

Protect your investment by reviewing the warranty coverage offered by the hot tub manufacturer and the dealer. Ensure that the warranty provides adequate coverage for components, parts, and labor, and inquire about any extended warranty options that may be available. Additionally, clarify the dealer’s policy for warranty service and support to address any potential issues that may arise.

Pros and Cons

Pros

• Expertise

• Discounts and deals

• Wide selection

• Many hot tub dealers have showrooms where you can test soak in different models

• Customization options

• After-sales support

• Long-term relationship

• Community engagement

Cons

• Potentially higher prices

• Limited selections of brands depending on what the hot tub dealer carries

• Geographical limitations

• Some dealers may use high-pressure sales tactics

• If you encounter issues with your hot tub, you may be depends on the availability and responsiveness of your local dealer for repairs and warranty support

• Return policies may be more restrictive, especially for customized or special orders

Four different options, four very different experiences. When it comes to buying a hot tub, there’s no shortage of options available to you. Whether you prefer the convenience of online shopping, the hands-on experience of visiting a big box store, the excitement of attending a hot tub show, or the personalized service of a local specialty spa dealer, there’s a method that suits your preferences. Hopefully you have a clearer picture about each one. Because after weighing the pros and cons, you ultimately get to make the call. Will it be convenience, price, service…or all of the above? By exploring these different avenues, you’ll be well on your way to enjoying the ultimate relaxation experience right in the comfort of your own home.