Why is my spa overheating?

If the spa is located in an area that is experiencing hot weather, it is normal to have the spa water temperature rise. To help keep your spa cooler, adjust the spa’s filtration cycles to no more than three hours per day, and only one hour per day during the warmer summer months. Set the cycles to run during later evening or early morning hours when the outside air temperature is cooler. During the summer, set only one filter cycle per day. Open the cover for several minutes, long enough to allow the water to cool down. Repeat a couple times weekly as necessary. For safety reasons, never leave your spa unattended with the cover open. If OHH is displayed on the control panel, this means that the thermometer has detected spa water temperature above 110 degrees F. Do not use the spa at this temperature. Take the advised steps above to cool your spa water to below 106 degrees F before use.

Why won't my spa heat?

If your spa temperature is low, first check the thermostat to see if it has been turned down or set to low heat range. Adjust the thermostat to desired temperature or set to high heat range. Another common reason for your spa temperature to be low is because the high limit sensor has tripped. Press any button on your control panel to reset the system. If neither of the above steps works, your heating system may be defective. Contact your authorized Bullfrog Spas Dealer for further diagnosis.

Why is my GFCI breaker tripping?

Warning: You must be a qualitied electrician and or service technician to perform diagnosing or serial injury or death can result: High voltage components are in use. If the spa was recently installed, the most common reason the GFCI would trip is the Load Neutral (white wire) between the spa and GFCI which must be connected to the Load Neutral port in the GFCI breaker. If the neutral wire is connected to the neutral busbar, the breaker will trip during startup. The neutral connection must not have contact to the ground on the load side of the breaker or it will trip. If the spa is not tripping immediately upon startup, a process of elimination should be used to identify the problem. Disconnect one component at a time from the control board and try restarting the spa. If the breaker trips, reconnect the component then try again by disconnecting a different component. Continue repeating this process until the breaker does not trip. Components include pumps, heaters, lights, stereos, ozone, etc. If the breaker does not trip after disconnecting the component, then the disconnected component is the source of the problem. Once you have determined which component is at fault, replace the component. If you have not found the source of the problem after disconnecting each spa component individually, disconnect all components from the control board and try starting the spa. If the breaker still trips, a certified electrician will need to inspect the breaker and wiring.

Why is my spa making a vibration noise?

A light vibration noise is normal while the spa pumps and motors are running. If your spa’s vibration noise level seems excessive, the first thing to check for is the spa motor’s shipping bolts. Each spa motor has a shipping bolt that can contribute to the vibrating noise and can be removed once your spa is delivered and installed. The bolts have tags with red lettering for easy identification. If the bolts have been removed and your spa still makes an excessive vibration noise, contact your spa dealer for further assistance.

Why is my spa pump creating a burning smell or making excessive noise?

If your spa pump is creating a burning smell or making excessive noise, the pump motor is defective. This can happen when running the pump during high ambient outside temperatures or due to excessive run times. Please contact your authorized Bullfrog Spas dealer for replacing the pump.

Why are my control pad and spa equipment not operating?

If your hot tub control pad and spa equipment are not operating, that means you have no electrical power to the spa. Turn on or reset the GFCI circuit breaker to supply the spa with power again. If this does not solve the problem, have a qualified Electrician check the electrical service for issues. Another reason your control pad and equipment won’t work is if the fuse (20 or 30A depending on the system) has blown. Contact your authorized Bullfrog Spas Dealer for repair/replacement.

Why are my hot tub jets not working?

If your hot tub jets are surging on and off, the first thing to check is your water level as it might be too low. Adjust water to the water level indication mark on the faceplate of the filter assembly. Next, check your filters as they may be dirty. If so, clean or replace them. If your spa’s jets seem weak or are not working, first double-check to make sure that the valves are open. JetPaks have valves at the bottom that open and close by turning the valve. Adjustable jets on M Series, A Series, R Series, and STIL spas open and close by turning the jet face. Adjustable jets on X Series spas open and close by turning the outer ring. The next thing to check is the suction fitting(s) normally located at the bottom of your spa shell to see if they are blocked. Remove any debris you find by hand or with a spa vacuum. If your jets are not working after filling your spa, you most likely have an airlock in the pump. Follow the directions in the “how do I fix an airlock in the pump” section below.

Why won’t my spa won't work after draining and refilling it?

If your spa pumps/jets are not working after filling your spa, you most likely have an airlock in the pumps. Follow the directions in the “how do I fix an airlock in the pump” section below.

How do I fix an airlock in the pump?

To prevent airlocks when filling your spa, be sure to open all valves in the JetPaks and all other jets in the spa before filling to allow as much air as possible to escape from the system during the filling process. Fill your spa through the filter by taking the filter cap off and put the hose directly in the filter. Detailed instructions for filling each spa series are found in your owner’s manual. Your hot tub’s pumps must be primed directly after filling to ensure correct operation of your spa and get rid of any airlocks. After initial startup, verify that the home status screen appears on the panel. Depending on your spa model, your spa has either 1,2, or 3 pumps. To prime the pumps, press the “Jets 1” button once to prime in low-speed. After the pump turns on and water is visibly flowing from the jets wait a few seconds and then press “Jets 1” again to initiate highspeed operation of Pump 1. The pump has primed when water is flowing from the jets. If your spa is equipped with a second jet pump, repeat the priming process for Pump 2 by pressing the “Jets 2” button once to turn on low speed and then a second time to turn Pump 2 on high. If your spa has a 3rd pump, press the “Jets 3” button to prime the third jet pump. All pumps will have primed when water is observed flowing from the jets associated with each pump. On rare occasions, priming the pumps will not get rid of an airlock. The next step is to remove the front panel and locate the pump with an airlock. The wet-end of the pump has a bleed valve—loosen this until all the air escapes and water starts to drip out, or loosen the union on the pump to let the air out until you see water. Do not attempt this while the spa pump is running. If you need help doing this or this does not resolve the problem, please contact your authorized Bullfrog Spa Dealer.

Why do my spa jets turn off during operation?

If your jets turn off automatically after either 30 or 60 minutes, this is completely normal. The automatic timer has completed its cycle. Simply turn the pump back on to start a new cycle. Another reason your jets can turn off unexpectedly is if the pump has overheated due to the vents on the equipment door being blocked. Clear away any items from the vents and wait a while to see if your jets work again. The last reason your spa jets can turn off is if the pump motor is defective. In this case, contact your authorized Bullfrog Spas dealer for service.

Why are my hot tub jets/pump not turning off?

If you are trying to turn off the pump for jets 1 on your spa and it appears that they are not turning off, your spa is in the middle of a filtration cycle. Spas not equipped with a dedicated filtration pump will turn on automatically, using jet pump 1 on low speed, to filter and/or heat. This is normal spa operation.

What do I do if my spa is leaking?

If you notice your spa is losing water, check all fittings and equipment in the equipment compartment for the source of leakage. If a leak is detected, tighten the fitting by hand. If the leak persists, you cannot find the source of the leak, or the leak is coming from the shell, contact your authorized Bullfrog Spas Dealer.

I Got a Hot Tub on Twitter!

04 August

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I Got a Hot Tub on Twitter!

Jake Ricks | General | No comment

So several months ago I was in my office at Bullfrog Spas, doing what I do (coming up with insanely brilliant ideas for the best new hot tubs ever and how to write about them) and a tweet popped up.

@bullfrogspas are you aware that @CJaneKendrick, Utah’s most famous blogger/concert promoter/leggings wearer is in desperate need of help??

— junioraudio (@scottbwiley) January 16, 2015

I was immediately intrigued, you know, because Utah has several very famous bloggers/concert promoters/leggings wearers. What I found was at once unapologetically shameless, cute and a little intriguing. Apparently, C. Jane Kendrick had been rambling on about how much she wanted a hot tub on Twitter. She had been asking her friends and Twitter followers to help her get a hot tub for several weeks at this point. It was becoming a funny joke and not something anyone seemed to be taking very seriously, until they reached out to us at Bullfrog Spas. Then things got interesting. I shot back an appropriate reply.

@scottbwiley @CJaneKendrick Well, we make it a point to support leggings wearers so let’s chat. — Bullfrog Spas (@bullfrogspas) January 16, 2015

C. Jane got friends to join in the fun. Which consequently turned into several hours worth of kinda sad begging and otherwise witty Twitter conversations.

Dear Friends, please tell @bullfrogspas about how inspiring I am and how giving me a hot tub would increase world peace. #cjanehottubtime

— C. Jane Kendrick (@CJaneKendrick) January 16, 2015

Then C. Jane got serious and turned up the heat by name dropping. Never one to eschew flattery and shameless name dropping for my benefit, I was intrigued.

@hey_emilie as the manager for the famous group THE NEON TREES maybe you could tell @bullfrogspas what a great advocate I am for UT artists. — C. Jane Kendrick (@CJaneKendrick) January 16, 2015

Hey @Curtisut maybe as Provo’s mayor you could tell @bullfrogspas what a good citizen I am & how I deserve one of their fantastic hot tubs!

— C. Jane Kendrick (@CJaneKendrick) January 16, 2015

She included her talented husband, Christopher, in all of this.

@chris_topher_k As a famous actor maybe u could tell @bullfrogspas how supportive I’ve been of ur career. (Don’t mention I’m also ur wife.) — C. Jane Kendrick (@CJaneKendrick) January 16, 2015

Then, apparently getting desperate, she got former jr. high school boyfriends involved.

@spencerhall As News Director @ KSL maybe u could tell @bullfrogspas how I was a great girlfriend in 7th grade. I talked to u AT LEAST 2xs.

— C. Jane Kendrick (@CJaneKendrick) January 16, 2015

And at some point that day I stalked C. Jane’s blog and social media profiles. Turns out she’s at least as fabulous as she tells everyone, probably way more so. She’s been writing a heartfelt, funny, interesting and well written blog for over a decade. She’s a dedicated commenter and activist working on issues she cares about. She started a really great concert series in her home town. And she works really hard with her town’s mayor to try to make it a better place for her friends, neighbors and children. So we got serious here at Bullfrog Spas, pulled the strings, and showed up at C. Jane’s house with a new hot tub!

You can see more about that here:

Thanks to @scottbwiley for getting all this started and Kevin from @sodalicious for providing refreshments for me and the delivery crew.

And @scottbwiley came & Kevin from @Sodalicious brought everyone drinks! (You’ll notice @ByCommonConsent not invited) pic.twitter.com/lgGM5D8CcI — C. Jane Kendrick (@CJaneKendrick) June 4, 2015

What’s this all about? Stay Tuned!

A video posted by C. Jane Kendrick (@cjanekendrick) on Jul 22, 2015 at 6:28pm PDT

C. Jane will be continuing to write about the amazing experiences that she and her family will have with their new Bullfrog Spa on her blog and on Instagram. She has already posted some awesome stuff on Instagram (over there >>>) and has written about their first few experiences in a feature she’s calling: “Spa Ha Moments.” Yes, it’s just as adorable as it sounds, with C. Jane’s classic honesty and wit thrown in.

Be sure to check in on C. Jane’s blog and social media profiles.

Also it may just pay to follow Bullfrog Spas on Twitter, Instagram and Facebook for more on this and other magical social media moments.

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AUTHOR - Jake Ricks

Jake Ricks is the Marketing Director for Bullfrog Spas. In addition to his efforts in marketing leadership roles, Jake has been published in a variety of publications with topics that include the pool and spa industry, outdoors, digital marketing, and content marketing. Jake's passion is fly fishing, bird dogs, and living life outside. When possible he guides on local waters, competes in fly fishing events, designs new fly patterns and is a regular contributor to outdoor blogs and periodicals.

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I Got a Hot Tub on Twitter!

What’s this all about? Stay Tuned!

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